Back to the Basics: Customer Service Best Practices Any Hauler Can and Should Implement (WasteExpo 2021)

Excellent customer service is critical to running a successful business, especially if you’re operating a business in a competitive industry such as the waste and recycling industry. Customers expect timely and efficient support when an issue arises; therefore, businesses need to have a proper customer service plan in place. From clear communications, to continuous training, to responding to every complaint, these customer service best practices can help you improve your reviews, retain and recruit customers, improve company morale and more. Tune into this session to learn how to improve your customer service plan and ultimately your bottom line.

Speakers:
Brian Allen Iverson, Division Manager, Universal Waste Services
Chad Farley, President - Market Development, ZTERS Inc.
Dan Studer, Commercial Waste Services Division Manager, ZTERS Inc.
Erin Nicholas, VP of Sales and Operations, Houston Waste Solutions/Smooth Move Services